As Nexthaus is offering a non-tangible irrevocable good, we do not issue refunds once the order is completed and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
1. Therefore, we DO honor requests for the refund on the following reasons:
I. Non-delivery of the product: due unforeseen circumstances you do not receive a delivery e-mail from us;
II. Download technical issues: it may happen so that you are having trouble with downloading one of our products;
III. Irreplaceable defects or difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for verification of an issue;
IV. Product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to download free trials of each type of the product offered before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.
2. Contact us
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Rest assure that we will find the best convenient solution for your query. Please feel free to contact us through one of the following means:
I. Nexthaus Easy Live chat: click here
II. E-mail: firstname.lastname@example.org
Please allow 12-24 hours for our Support Team to get back to you on a problem. Requests for a refund are accepted at email@example.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.